Q: Can I make my reservation on line?
A: No. We prefer to provide a direct personal connection with you to answer
your questions via telephone or face to face. Also, this assures less errors in scheduling.

Q: Why do you have a  cancellation policy?
A: Our policy reflects industry standards for spa settings. This policy is
necessary due to the high demand of services and the need to prepare
properly for each guest visit. If we do not hear that you need to cancel by
the night before your appointment, on the day of the appointment we will
expect you or your substitute. We do not accept cancellations on the day of
the appointment. This guest friendly policy is actually shorter notice
compared to most spa settings that require a 48 hour notice. Groups must
provide 72 hours notice of cancellation.

Spa Guest's need to consider a spa appointment similar to buying a ticket
for a sporting event rather than making a flexible appointment. When you buy
an event ticket, it is your responsibility to make sure someone is there in
the seat to enjoy the game. You have the same 100% cost whether you have
someone in the seat or not. Our spa appointments are your "ticket" on the
same day of the event/appointment. Like a game, there is no reimbursement if
no one arrives and the appointment/game starts at a set time. Just like a
sold out game, we may have declined several interested guests so that we
save your seat/table. We are cannot negotiate this policy and your table
will be ready and waiting for you at your scheduled time.

Q:What can you tell me about your staff?
A: We set the highest standards for our team members to assure a quality spa
experience. All of our team members are certified and/or licensed
professionals. Additional in-house ongoing training is provided to enhance
your session to be a memorable one.

Q: Can I take a tour of the spa?
A: Yes. However, to protect the privacy and comfort of our guests, we offer
spa tours by reservation only.

Q: Are you able to accommodate a wheelchair?
A: Yes. Please notify the reservationist prior to your appointment so that
we may best serve your needs.

Q: I'm pregnant. What services are OK for me?
A: To protect your health and the health of your baby, we limit the services
available to a 30-Minute Maternity (Swedish) Massage and/or a 25-Minute
Mountain Express Facial. It is very important that this is mentioned at the
time of reservation so that additional guidelines may be reviewed.

Q: Can I request a male or female therapist?
A: Yes. We will make every effort to meet your requests. We cannot, however,
guarantee the availability of the therapists.

Q: Can I bring my children?
A: We provide a limited menu of services for guests 17 years & under with
special guidelines. Please inquire regarding our Minor Policy. The resort
offers supervision for your children with options such as Kid's Camp and Ski
programs with your reservation. We  are adajcent to the indoor pool and nearby gameroom for your convenience.

Q: Will you come to my hotel room or condo to do a massage?
A: We do not authorize any of our team members to provide this service at
this time. All services are provided within our current location. Please
contact Spa Group Services for inquiries for offsite chair massage.

Q: What is a Signature Couples Massage?
A: We are proud to be offering a unique and extensive couples menu. We
provide a cozy space with faux fireplace for two people of any pairing (couples, mother/daughter, friends...) to enjoy a massage side by side, each with your own therapist who targets your specific needs. It is a relaxing spa experience for special
occasions, any day and to introduce someone to massage.

Q: What is the difference between Swedish and Deep Tissue Massage?
A: Swedish Massage is the gold standard for those who enjoy light to
moderate pressure and more long, gliding strokes to relax the muscles. Deep
Tissue Massage employs Swedish massage techniques as well as techniques such
as Trigger Point Work and Myofascial Release to also target specific problem
areas, to "work out the knots" using moderate to deep pressure.

Q: Should I mention my current health?
A: Upon arrival we will provide a brief health history questionnaire to
assist with planning of your session. It is very important for our team
members to understand your health status to assure your safety and comfort.
This information is used only within our spa for your session and is never
shared with any outside entities without your consent.

Q: What should I wear?
A: Arriving in your street clothing is fine. Removal of jewelry prior to
arrival is recommended. During your session, you will have complete privacy
when disrobing. We use standard professional draping techniques and we are
sensitive to your comfort level.

Q: Is it OK to talk during my session?
A: You can talk as much or as little as you like. It is your time to enjoy.
We do encourage you to comment on any pressure or temperature adjustments to
your therapist during your session.

Q: Do I need to shower before or after my service?
A: Showering prior to services is often preferred. After facials and body
treatments, it is actually recommended to wait up to 24 hours to enhance the
product absorption. After a massage, many of our guests do not find a need
to shower immediately because our professional massage oil is light. We also
offer creamy body butter, either scented aromas or unscented for a small
additional fee.

Q:When should I eat or drink?
A: We recommend drinking plenty of water the day of your session. It is best
to avoid alcohol consumption on the day of your spa appointment. Also, try
to avoid eating one hour prior to your session.

Q: Should I tip my therapist?
A: It is customary for therapists to receive on an average 15-20% gratuity.
For your convenience, we add a standard 15% gratuity service charge fee to
your services. If you feel your expectations were exceeded, please feel free
to add an extra gratuity for your therapist.

We look forward to answering any other questions you may have by calling
814-352-7777 ext. 7071 or 814-352-8084 during hours of operation.

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© The Champion Spa, 2007. All Rights Reserved.